Welcome to the The Ticket News FAQ. Here you’ll find clear answers to the most common questions about our site, how we operate, and how to use our tour and ticket guides.
About The Ticket News
What is The Ticket News?
The Ticket News is an independent website that provides tour dates, ticket onsale guides, presale information, deal comparisons, and practical buying tips for concerts, comedy, sports, theater, and other live events. Our goal is to help fans stay informed and buy tickets more confidently.
Do you sell tickets?
No. The Ticket News does not sell tickets. We are not a ticket broker, box office, or marketplace. We provide information and links to help you find tickets on third-party platforms.
Are you affiliated with Ticketmaster, Live Nation, or any venues?
No. The Ticket News is independent. We are not owned by, operated by, or officially affiliated with Ticketmaster, Live Nation, StubHub, SeatGeek, Vivid Seats, any venue, promoter, or artist unless we clearly state otherwise on a specific page.
Using Our Guides
How accurate is the information on your site?
We work to publish accurate and timely information based on official announcements and reliable sources. However, ticket prices, availability, dates, and policies can change quickly. Always verify final details on the official artist, venue, or ticket seller website before purchasing.
Do you update guides after they are published?
Yes. We regularly update high-traffic guides when tours add dates, onsale windows change, or significant new information becomes available. You can often find a “Last Updated” note on major pages.
What should I do if I find incorrect information?
Please report it. Visit our Contact page and include a link to the article along with a description of the error. We review reports and make corrections as needed. See our full Corrections Policy for details.
Buying Tickets & Affiliate Links
Why do some links go to other websites?
Many of our links are affiliate links. When you click one and make a purchase, we may earn a small commission at no extra cost to you. This helps support the site so we can continue publishing free guides.
Does using an affiliate link change the price I pay?
No. The price you pay is the same whether you use our link or go directly to the seller.
Do affiliate relationships influence what you cover?
No. Coverage decisions are based on fan interest and usefulness. Affiliate relationships do not determine which shows we write about or how we present information. Full details are available on our How We Make Money and Affiliate Disclosure pages.
Can you help with ticket refunds, order issues, or customer service?
No. We cannot process purchases, refunds, exchanges, or resolve order problems. For those issues, contact the original ticket seller or venue directly.
Privacy, Cookies & Site Policies
Do you collect personal information?
We collect limited information as described in our Privacy Policy. This may include contact details if you reach out to us, as well as standard analytics data.
What cookies does the site use?
We use cookies for essential site functions, analytics, and affiliate tracking. You can learn more and manage your preferences in our Cookie Policy.
Where can I find your other policies?
- Editorial Policy
- Corrections Policy
- How We Make Money / Transparency
- Affiliate Disclosure
- Disclaimer
- Privacy Policy
- Cookie Policy
- Accessibility Statement
- Terms of Use
Contact & Feedback
How can I contact The Ticket News?
Use our Contact page. We read every message and aim to respond as quickly as possible, usually within 1–2 business days (longer during heavy onsale periods).
Can I send tips about new tours or added dates?
Yes. We welcome tips on newly announced shows, added dates, or working presale codes. Please use the Contact page and include as much detail as possible.
Still Have Questions?
If you don’t see your question answered here, feel free to reach out through our Contact page. We’re happy to help with questions about our site and coverage.
Thank you for using The Ticket News.